Mobile FAQ

Mobile Banking Frequently Asked Questions

I. General

II. Getting Started

III. Maintenance

IV. Compatibility

I. General

What is Mobile Banking?
Mobile Banking is a service that gives you three secure options for easy account access when on-the-go: Mobile Apps, Mobile Web at listerhillmobile.com, and Text Banking.

What is the Mobile App?
Listerhill’s Mobile App is an application native to iPhone, Android, and Blackberry phones.

What is Mobile Web?
Listerhill’s Mobile Web is a website optimized for smartphones that provides access to your accounts. To access, go to http://www.listerhillmobile.com from your smartphone.

What is Text Banking?
Text Banking is a texting service that provides any SMS-enabled phone access to your accounts.

Is mobile banking secure?
Yes, mobile banking is as secure as online banking and uses a number of the same security features, such as, HTTPS and 128-bit SSL encryption.

In addition, a username and password is needed to access the application. Even if someone had access to your device, no compromising would be available.


Is my account information stored on my phone?
No compromising data or account information is stored on your phone. However, with Text Banking, be sure to delete any text messages that may contain balance information you do not wish to keep on your phone.


Do I need a data plan to use the Mobile Banking?
The mobile app and mobile web does require an internet connection to access your account information. Some devices can access the internet through wifi or a data plan through your wireless provider. Please check your device for connectivity options or wireless carrier for specific data plan availability and fees. Text Banking requires eilgibility through your mobile provider. SMS rates may apply.

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II. Getting Started

How do I sign up?
Signing up is easy! Simply call 1-877-639-7992 to enroll. You will then be provided with a username and password. This information will be used to allow you access to your account on your mobile device.  In order to keep your information secure, we will need to verify ownership of the account.


Where do I access the app and/or mobile web?
Head to http://www.listerhillmobile.com on your mobile device to start using Mobile Web or to download the Mobile App.


What is my username and password?
Your mobile username and password is just one way Listerhill helps ensure your account security. Upon enrolling, you should receive a username and password over the phone. These credentials are required to begin using Mobile Banking on your device.

What if I forgot my username and password?
You can change your username or password by calling our Mobile Support Team at 1-877-639-7992.

What are challenge questions and answers?
To help ensure your security, signing up for mobile banking requires you to answer three challenge questions. You will be prompted to answer these questions if you want to change your mobile banking settings. We strongly suggest that your answers remain confidential. Please do not share this information.

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III. Maintenance

What if my phone is lost or stolen?
You may temporarily disable mobile banking on your phone at any time by calling our Mobile Support Team at 1-877-639-7992.


What if I got a new phone?
You can update any of your phone settings such as model type or phone number by calling our Mobile Support Team at 1-877-639-7992. We will be happy to assist you.


Where is the mobile banking application on my phone?
The download destination of the mobile banking application can vary between devices and carriers. Please check the device’s manual or carrier for guidelines about your specific device.

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IV. Compatibility

Which method is best for my phone?
If you are using an iPhone, Android, or Blackberry, the best method of mobile banking for you would be the Mobile App native to that phone. If you use any other smartphone, the Mobile Web method would be best for you. All other phones (that are SMS enabled) are eligble for the convenience of Text Banking.

Questions?

While we hope you find the information you need online, we want to remind you that Listerhill is more than a website. We’re your credit union, and we look forward to helping you. Call us at (256) 383-9204 or 1-800-239-6033 for friendly, local assistance. Better yet, stop by one of our branches for some personal service.