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Frequently Asked Questions

  • Which holidays are you closed?

    We are closed on most major U.S. Federal Holidays. Our holiday hours can be found by clicking the Holiday Hours link toward the bottom of the Locations page.

  • How do I report a lost or stolen debit or credit card?

    Report a lost or stolen debit card by calling 1-888-918-7819. Report a lost or stolen credit card by calling 1-800-449-7728. Both phone numbers are available 24 hours a day.

  • What are your hours?

    Hours for every branch are located on our Locations page, located at the top of the website. Click on the branch that you wish to visit to learn its hours.

  • Where do I find Listerhill's routing number?

    Listerhill's routing number is 262277011. You can find our routing number anytime by scrolling to the bottom of the website. It is located next to our Main Office address.

  • Where are the repos?

    You can find our repos by scrolling to the bottom of the website and clicking Pre-Owned Vehicles and Foreclosures.

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Frequently Asked Questions

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Cards

  • How do I report a lost or stolen debit or credit card?

    Report a lost or stolen debit card by calling 1-888-918-7819. Report a lost or stolen credit card by calling 1-800-449-7728. Both phone numbers are available 24 hours a day.

  • I'll be traveling soon, will my debit or credit card work?

    To ensure that your debit or credit card will not be flagged while traveling, call 256-383-9204 or 1-800-239-6033 and let one of our contact center representatives know where you will be traveling to and how long your trip will be.

  • How can I make a credit card or loan payment from a different financial institution?

    To make a payment from a different financial institution, you can log into Online Banking, use our credit card mobile app, or call the Contact Center to make a payment for a credit card bill or loan.

Careers

  • Do you have any jobs open?

    All career opportunities with the credit union are posted in the Careers page, located at the bottom of every page.

Checks

  • How do I order checks?

    Order checks quickly and easily by hovering over Everyday Banking in the menu at the top of the website and click Order Checks. It will take you to our partner's website, Deluxe, where you can order new checks.

Community

  • How do I request a donation from Listerhill?

    To request a donation for a community event, please click Community at the top of the website and scroll down the page until you see the Request a Donation button on our page.

eStatements

  • How do I sign up for eStatements?

    To register for eStatements, log into your online banking account and click on either your Checking or Savings Account. Then click "Statements" on the right hand side of the page. If you are not enrolled, you will then be guided through registration.

  • How find my eStatements?

    To access your eStatements, log into your online banking account and click on either your Checking or Savings Account. Then click "Statements" on the right hand side of the page.

Locations

  • Which holidays are you closed?

    We are closed on most major U.S. Federal Holidays. Our holiday hours can be found by clicking the Holiday Hours link toward the bottom of the Locations page.

  • What are your hours?

    Hours for every branch are located on our Locations page, located at the top of the website. Click on the branch that you wish to visit to learn its hours.

  • Where are you located?

    The address for each branch is located on our Locations page, located at the top of the website. To find the branch closest to you, click "Allow" when prompted for access to your location through your browser.

Online Banking

  • How do I sign up for Online Banking?

    Click the Login button at the top of the website. When the login box pops up, click Sign Up, located just underneath the Login button in the pop-up box.

Repos

  • Where are the repos?

    You can find our repos by scrolling to the bottom of the website and clicking Pre-Owned Vehicles and Foreclosures.

Routing Number

  • Where do I find Listerhill's routing number?

    Listerhill's routing number is 262277011. You can find our routing number anytime by scrolling to the bottom of the website. It is located next to our Main Office address.

Gift Cards

  • What is the Visa Gift Card?

    Your Listerhill Credit Union Visa Gift Card is a prepaid Visa Debit Card with a specific dollar value. Your Visa Gift Card and its value are accepted at most places Visa Debit is accepted.

  • Do I need to Activate my Gift Card before I use it?

    Your Listerhill Credit Union Gift Card is not active when you receive it. To activate the card, call 1-866-902-6082 or visit www.listerhill.com/giftcard.

  • How can I check the balance on my Gift Card?

    Call the number on the back of your card for balances and transaction history or visit www.listerhill.com/giftcard.

  • What should I do if my Visa Gift Card is lost or stolen?

    Contact Listerhill Credit Union Visa Gift Card Center immediately at 1-866-902-6082. Additionally, read our Visa Gift Card Terms and Conditions for important Visa Gift Card information.

  • What happens when the funds are spent?

    When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.

  • What do I do if I need to return an item?

    In the event you need to return an item you purchased with your Visa Gift Card, the merchant will handle the item in accordance with Visa guidelines. The merchant may credit your card (put the funds back on the card) thereby increasing your available funds.

  • What if the item I want to purchase exceeds the value of my Gift Card?

    If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Visa Gift Card and that you will pay the difference in cash, check, credit or debit card. If the purchase amount exceeds the available balance of the Visa Gift Card, the transaction will not be approved.

  • What should I do when the merchant’s sales terminal asks me to press “Debit” or “Credit”?

    You should always press the “Credit” button. Although the Visa Gift Card is not a credit card, the transaction is processed like one. You should always sign a sales receipt.

  • When I swipe my card, the terminal asks me input my PIN. What is my PIN?

    A Personal Identification Number (PIN) is available by calling 1-866-902-6082 or at www.listerhill.com/giftcard.

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