Drive Thru Smart Atm

Our Response to Coronavirus: Safety, Service, and Security

Listerhill's mission is to improve lives in our community. During uncertain times, we feel it's important lean on this mission for guidance, more than ever. For that reason, we're here to help!

Use this page to find the most up to date information related to Listerhill's efforts to ensure the safety of our members and employees and ensure access to your accounts and financial services for the duration of this pandemic.

Last updated: Friday, 7/1/20 at 9:30pm

All Listerhill Credit Union branch lobbies have resumed service during normal business hours, but with limited capacity. To help maintain safe conditions for our members and employees, there will be decals on lobby floors and sidewalks to guide traffic flow and ensure appropriate social distance. We have also installed plexiglass shields at stations and desks to help reduce potential virus exposure. Thank you for your patience as we continue to serve members with the best possible experience, and maintain respect for the directives for safety provided by the state government and health agency.

Important Update: Muscle Shoals's Woodward & 6th Location

Listerhill Credit Union learned on July 1, 2020 that an employee located at our 915 Woodward Ave branch in Muscle Shoals has tested positive for COVID-19. Upon learning this, our 915 Woodward Ave and Woodward & 6th locations were immediately scheduled for professional deep cleaning and disinfecting. With an abundance of caution, the disinfected locations will be open drive-thru only on Thursday–Friday, July 2–3.

The branch employee will remain under quarantine for a 14-day period and will return to work only after testing negative and as advised by physician. As a proactive safety measure, employees with potential exposure from the Woodward & 6th location are self-isolating for the remainder of a 14-day period before returning to work.

Two other Listerhill Credit Union employees have also tested positive for COVID-19 in the recent week. However, these employees have had no exposure to other employees or members in the last 14 days or more.

Listerhill Credit Union will continue to work with public health agencies and follow their guidance to minimize further impact of COVID-19.

A Message From Our CEO

"In challenging times, your credit union's role is to continue to provide you safe, secure, and convenient access to your accounts. The good news is: we're built for times like this."

Brad Green
President/CEO
Listerhill Credit Union

Our Commitment to Service

Although our lobbies will re-open with some limitations, we are continuing to provide members with multiple, convenient and preferable ways to access and manage your accounts, including Listerhill Mobile and Smart ATMs. In addition to being least restrictive, these methods are recommended by the CDC to minimize exposure and provide highest levels of safety. Reference the following guide for convenient methods that meet your everyday financial needs.

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Our Commitment To Safety

During this rapidly evolving situation, Listerhill's main priority is the health, safety, and well-being of our staff and members. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) and are prepared to take the necessary measures for the health and safety of our members and employees.

In addition to following the Centers for Disease Control (CDC) guidelines, Listerhill is also responding to this public health threat by incorporating the following proactive methods in our branches:

  • We have installed plexiglass guards at every branch at service bars and offices.
  • We have increased sanitation products and have trained all staff on effective use.
  • We have implemented the use of sanitation gloves for all employees handling cash.
  • We have increased the intensity of daily cleaning and sanitizing of every location.
  • We have increased the frequency of cleaning and sanitation of all ATMs and Smart ATMs.
Our Commitment to Security

Our mission is to improve lives of people in our communities. We’re built for times like this. Your credit union is strong and financial assets are secure. Your accounts are insured up to $250,000 by the NCUA along with an additional $250,000 by Excess Share Insurance. Maximize your coverage by organizing your accounts accordingly.

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We're Here To Help

For members experiencing a financial hardship due to the COVID-19 pandemic, we have put together many different ways we can help relieve your financial burden. Call our Here to Help Team for a one-on-one review of your financial situation along with tangible ways we can help.

  • Waive early withdrawal penalties on certificates (CDs)
  • Waive penalties for exceeding the number of withdrawals from money market and savings accounts
  • Waive NSF and/or transfer fees
  • Waive the fee for Skip-a-Pay
  • Waive late fees on loan, credit card, and mortgage payments
  • Loan, credit card, and mortgage payment relief for up to 90 days
  • The halting of repossession or foreclosure
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Frequently Asked Questions

  • What if I need help using the app?

    To get answers to your questions about the app, you can give one of our customer service representatives a call at 800-239-6033

  • How do I register for the credit card app?

    First, you want to download the app from the iTunes or Google Play store. Then you can register your card from your phone. You will need to create a user ID and password and answer security questions.

  • How do you use the information that I provide during registration?

    When you provide information during registration, we verify your identity to validate your account. We only store your security question, security answer, user ID, and password in our system.

  • Which phone carriers are supported?

    Our app supports all of the major US wireless phone carriers, including Sprint, T-Mobile, and Verizon.

  • How much does the app cost?

    We do not charge a fee to use the app, though keep in mind that you might be responsible for charges associated with your phone data usage.