COVID-19 Response

Starting Friday, March 20, for the safety of our members, employees, and communities, Listerhill branches will be open by drive-thru only. Read more at listerhill.com/coronavirus.

Main Office

Our Response to Coronavirus: Safety, Service, and Security

Listerhill's mission is to improve lives in our community. During uncertain times, we feel it's important lean on this mission for guidance, more than ever. For that reason, we're here to help!

Use this page to find the most up to date information related to Listerhill's efforts to ensure the safety of our members and employees and ensure access to your accounts and financial services for the duration of this pandemic.

Last updated: Tuesday, 4/1/20 at 12:00pm

Starting Friday, March 20, for the safety of our members, employees, and communities, Listerhill branches will be open by drive-thru only. Appointments can be made for some services including mortgages, business lending, safe deposit box access, and investment services by calling 1-800-239-6033.

During this time, requests for services such as new accounts, auto loans, personal loans, and credit cards can be made online or by phone. If you'd like to speak to a Member Advocate about your accounts, please give us a call. We're here to help.

A Message From Our CEO

"In challenging times, your credit union's role is to continue to provide you safe, secure, and convenient access to your accounts. The good news is: we're built for times like this."

Brad Green
President/CEO
Listerhill Credit Union

Our Commitment to Service

Everyday Transactions

As your financial cooperative, it's our duty to serve members with safe access to your accounts and provide multiple ways to manage them. Read about ways to safely access your accounts during the pandemic.

New Accounts or Loans

During this time, please apply for new accounts and loans online or by telephone at 1-800-239-6033.

Other Services by Appointment

  • Mortgages
  • Business Lending
  • Investment Services
  • Safe Deposit Box Access

Please call us to arrange your appointment for these services.

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Our Commitment To Safety

During this rapidly evolving situation, Listerhill's main priority is the health, safety, and well-being of our staff and members. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) and are prepared to take the necessary measures for the health and safety of our members and employees.

In addition to following the Centers for Disease Control (CDC) guidelines, Listerhill is also responding to this public health threat by incorporating the following proactive methods in our branches:

  • We have increased sanitation products and have trained all staff on effective use.
  • We have implemented the use of sanitation gloves for all employees handling cash.
  • We have increased the intensity of daily cleaning and sanitizing of every location.
  • We have increased the frequency of cleaning and sanitation of all ATMs and Smart ATMs.
Our Commitment to Security

Our mission is to improve lives of people in our communities. We’re built for times like this. Your credit union is strong and financial assets are secure. Your accounts are insured up to $250,000 by the NCUA along with an additional $250,000 by Excess Share Insurance. Maximize your coverage by organizing your accounts accordingly.

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We're Here To Help

For members experiencing a financial hardship due to the COVID-19 pandemic, we have put together many different ways we can help relieve your financial burden. Call our Here to Help Team for a one-on-one review of your financial situation along with tangible ways we can help.

  • Waive early withdrawal penalties on certificates (CDs)
  • Waive penalties for exceeding the number of withdrawals from money market and savings accounts
  • Waive NSF and/or transfer fees
  • Waive the fee for Skip-a-Pay
  • Waive late fees on loan, credit card, and mortgage payments
  • Loan, credit card, and mortgage payment relief for up to 90 days
  • The halting of repossession or foreclosure
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Frequently Asked Questions

  • When can I apply?
    • Starting April 3, 2020, small businesses and sole proprietorships can apply for and receive loans to cover their payroll and other certain expenses through existing SBA lenders. 
    • Starting April 10, 2020, independent contractors and self-employed individuals can apply for and receive loans to cover their payroll and other certain expenses through existing SBA lenders.
  • Who can apply?

    All businesses - including nonprofits, veterans organizations, Tribal business concerns, sole proprietorships, self-employed individuals, and independent contractors - with 500 or fewer employees can apply. Businesses in certain industries can have more than 500 employees if they meet applicable SBA employee-based size standards for those industries. 

  • What do I need to apply?

    You will need to complete the Paycheck Protection Program loan application and submit the application with the required documentation to us by June 30, 2020.

  • What other documents will I need to include in my application?

    You will need to provide payroll documentation. 

  • Do I need to first look for other funds before applying to this program?

    No. The usual SBA requirement that you try to obtain some or all of the loan funds from other sources has been waived.